Refund and Return Policy
1. Terms of Return and Refund
|Product Category||Return Period|
|Apparels||shirts,bedsheets, towels etc.||30 days from the date of delivery – as long as the product is unused and the price tags are intact|
|Umbrellas||All types of Umbrellas||30days from the date of delivery – only if there is apparent visible damage, or product-related defects.|
|Foods||Coconut milk, Coconut powder, Jams, Pickles, Squashes etc||Non-returnable|
1.1. If the User is displeased with the purchased Product received from Shoppydin, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Shoppydin after due verification at its sole discretion), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than 30 (thirty) days from the date on which he/she received the delivery of the Product. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the money paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Return and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odor. Shoppydin reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.
1.2. A User is permitted to fully or partially cancel orders prior to its dispatch from Shoppydin. Upon successfully placing an order on the Platforms and after Shoppydin has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting Shoppydin to process a cancellation by sending an email to email@example.com. In all events of cancellation, prior to the dispatch of the purchased Products, Shoppydin shall initiate refunds within 2 (two) business days from the date on which it received the request from the User. The refund will reflect in the User’s bank account and/or the User’s store credit within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Shoppydin initiates the refund. All refunds, except for refund to store credit, shall be subject to applicable charges as may be deducted by the User’s bank.
1.3. If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for Shoppydin to process refunds. For illustrative purposes, if the User has purchased a shirt and bed sheet as 1 (one) Product in a promotional package, the User will be required to return both the shirt and the bed sheet and will not be permitted to return either only the shirt or only the pair of pants from the Bundled Package.
1.4. Return of or refund for purchased Products shall not be entertained by Shoppydin if:
1.4.1. The Product has been used for reasons apart from checking fit and comfort. If Shoppydin is satisfied that the Product has been used for reasons apart from checking fit and comfort, Shoppydin shall reserve the right to reject the return of the Product;
1.4.2. The Product has been washed;
1.4.3. The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
1.4.4. The bar code of the Product, as applicable, does not match Shoppydin’s records;
1.4.5. In the case of electronics, if the Products sought to be returned are not sealed in the poly jiffy bag provided by Shoppydin;
1.4.6. The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect; or
1.4.7. Shoppydin is satisfied that the Product has been rendered defective or unusable.
1.5. Shoppydin shall not accept return or refund requests raised for any of the following Products:
1.5.1. Food items;
1.5.2. Gift vouchers issued by Shoppydin, if any; and
1.5.3. Such other Products as may be specified by Shoppydin from time to time.
1.6. Shoppydin shall initiate a process of refund of the money paid by the User towards purchase of a Product, if upon conducting quality checks; it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that the Shoppydin shall not be required to make any refund in respect of any Product that it deems ineligible for a refund based on such quality checks
.1.7. It is expressly clarified that the refund entitled to by a User shall not include money paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by Shoppydin after due verification at its sole discretion).
1.8. Shoppydin shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. Shoppydindisclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.
1.9. In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, Shoppydinshall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.
1.10. Shoppydin shall, subject to the satisfactory completion of required quality checks on the returned Products, initiate a refund request. If the request for refund is undisputed by Shoppydin, the refund should reflect in the User’s bank account and/or the User’s store credit within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Shoppydin initiates the refund.
1.11. Refunds shall be processed by Shoppydin through its normal banking channels. Where a User had utilised existing store credit option for payment towards the purchased Products, Shoppydin shall process all refunds into the User’s store credit. Further, should the User have used more than 1 (one) payment option for the purchase of Products on the Platforms, Shoppydin shall process all refunds through a Payment Option (as defined in the Fee, Payment and Promotions Policy) Shoppydin deems fit, in its sole discretion, to process such refunds. Once the amount is refunded as store credit to a User’s Shoppydin account, it cannot be further refunded to any other bank account or as cash, and would continue to remain in the User’s Shoppydin account until exhausted for shopping on the Platforms.
1.12. Return of purchased Products are facilitated through Shoppydin’s reverse-logistics partners. Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by Shoppydin, Shoppydin’s reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and delivering it to Shoppydin. While Shoppydin has made reasonable endeavors to ensure delivery and pick-ups across multiple locations in Kerala, currently, Shoppydin has a select list of areas where deliveries and collection can be undertaken by its reverse-logistics partners. In events where Shoppydin is unable to facilitate a pick-up of the purchased Product for return from the User, the User is required to self-ship the Product to Shoppydin’s warehouse. Upon self-shipping the Product to Shoppydin’s warehouse, the User shall be required to scan the courier/postal receipt to firstname.lastname@example.org for Shoppydin’s records. Wherever the User is required to self-ship the purchased Product, Shoppydin shall credit a sum of 150 store credits to the User’s Shoppydin account. The aforesaid credit is subject to the returned products passing quality check at Shoppydin’s returns desk/warehouse. The address of Shoppydin’s returns desk is:
1.13. In the event where the User claims to have self-shipped the Product in accordance with the process set out in paragraph 1.9 above and Shoppydin does not receive the returned Product or the package containing such Product is empty, the User shall be required to submit the ‘proof of delivery’ received from the courier/postal agency to Shoppydin to prove his/her claim of return of Products through self-shipment to Shoppydin. It is specifically clarified that any refunds or exchange shall be processed by Shoppydin only upon it receiving the returned Products and concluding required quality checks or receiving the ‘proof of delivery’ from the User. Grievance RedressalAny grievances relating to the Return and Refund Policy may be directed by you to the grievance officer of Shoppydin who can be contacted at grievance@Shoppydin.com.